Effective date: February 23, 2026
Website: stillpointacademy.com (“Site”)
Company: Still Point Academy (“we,” “us,” “our”)
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our Site, create an account, purchase products or services, register for events, enroll in courses, join memberships, or otherwise interact with Still Point Academy.
If you do not agree with this policy, please do not use the Site.
1) Who We Are
Our website address is: https://stillpointacademy.com
For privacy questions or requests, contact: support@stillpointacademy.com
2) What We Collect
We collect information in three main ways: (a) information you provide, (b) information collected automatically, and (c) information from third parties you authorize.
A) Information you provide to us
Depending on what you do on the Site, we may collect:
Account information (name, email, username, password)
Billing details and purchase history (we do not store full card numbers)
Shipping details (if physical goods are sold)
Course enrollment and progress information (enrollments, lesson completion, quiz results if applicable, certificates)
Membership details (plan type, renewal status, benefits used)
Event/ticket registration details (attendee name, email, check-in status, custom attendee fields)
Form submissions (contact forms, applications, waivers/consents, surveys)
Comments or community interactions (if enabled)
Communications with us (emails, support messages, chat messages, appointment requests)
B) Information collected automatically
When you browse the Site, we may collect:
IP address, browser type, device identifiers, operating system
Pages viewed, time spent, referral sources, clickstream data
Approximate location (city/region) derived from IP
Cookies and similar technologies (see Section 6)
C) Information from third parties
We may receive limited information from:
Payment processors (confirmation of payment, last 4 digits, billing address, transaction IDs)
Email delivery providers (delivery status, opens/clicks where enabled)
Event and learning tools integrated with the Site (enrollment/attendance status)
Social login services (if enabled)
3) How We Use Your Information
We use your information to:
Provide and administer your account, purchases, courses, memberships, and event registrations
Deliver digital content, learning access, and member benefits
Process payments, refunds, cancellations, and chargeback responses
Send transactional messages (receipts, enrollment confirmations, password resets, event details)
Provide support and respond to inquiries
Personalize your experience (recommended content, course reminders)
Maintain security, prevent fraud, and protect the integrity of the Site
Improve our services, performance, and content
Comply with legal and regulatory obligations
Marketing emails: If you opt in (or where permitted by law), we may send updates about new courses, events, and offers. You can unsubscribe anytime using the link in our emails.
4) Legal Bases for Processing (Canada / International Visitors)
Where applicable, we process personal information based on:
Your consent (e.g., marketing emails, optional fields)
Contract necessity (e.g., to deliver a course you purchased)
Legitimate interests (e.g., security, fraud prevention, service improvement)
Legal obligations (e.g., tax and accounting requirements)
5) Payments
Purchases on our Site may be processed through third-party payment processors. We do not store complete credit card numbers on our servers. Payment processors receive the information necessary to process your payment and handle fraud prevention.
6) Cookies & Tracking Technologies
We use cookies and similar technologies for core site functionality, security, analytics, and preferences.
Common cookies we use
Essential cookies (login sessions, security)
Preference cookies (remembering settings)
Analytics cookies (understanding Site usage and improving performance)
Marketing/advertising cookies (only if enabled; used to measure campaigns and improve relevance)
You can control cookies through your browser settings. Disabling cookies may affect Site functionality, including login and course access.
Comments cookies (if comments are enabled)
If you leave a comment, you may opt in to saving your name, email, and website in cookies for convenience. These cookies typically last up to one year.
Login cookies
We use cookies to keep you logged in and to remember display preferences. If you select “Remember Me,” your login may persist for up to two weeks depending on settings. Logging out removes login cookies.
7) Course, Membership, and Event Data
Online courses and learning tools
If you enroll in a course, we may track learning activity such as:
enrollment status
progress and completion
quiz results (if applicable)
certificate issuance (if applicable)
This helps us provide course functionality, completion records, and support.
Memberships
If you join a membership, we may store plan details, renewal dates, and benefit usage to provide access and manage billing.
Events and tickets
If you register for an event or obtain tickets, we may collect attendee information and attendance/check-in status. If you provide attendee details for other people, you confirm you have permission to share their information with us.
8) Comments & Community Features (If Enabled)
When visitors leave comments, we collect the data shown in the comments form, along with IP address and browser user agent string to help with spam detection.
An anonymized hash of your email may be sent to Gravatar (if enabled). Gravatar’s privacy policy is provided by Automattic. After approval, your profile image may be visible publicly with your comment.
9) Media Uploads
If you upload images or files to the Site, avoid uploading images with embedded location data (EXIF GPS). Visitors may be able to download and extract this data if files are publicly accessible.
10) Embedded Content From Other Websites
Pages may include embedded content (videos, images, articles, booking widgets, etc.). Embedded content behaves as if you visited the third-party website directly. Those sites may collect data, use cookies, and track your interaction.
We recommend reviewing the privacy policies of any third-party sites you interact with.
11) Who We Share Your Information With
We do not sell your personal information.
We may share information with service providers who help us operate the Site and deliver services, such as:
Payment processing providers
Email delivery and communication providers
Learning management and membership tools
Event ticketing and check-in tools
Analytics and security tools
Web hosting, backups, and performance services
These providers are only given access to information necessary to perform their services and are expected to protect it.
Password reset emails
If you request a password reset, your IP address may be included in the reset email for security purposes.
Legal disclosures
We may disclose information if required to comply with law, enforce our terms, protect rights and safety, or respond to lawful requests.
12) Data Retention
We keep personal information only as long as needed for the purposes described in this policy, including legal, accounting, and security obligations.
Examples:
Comments and metadata (if enabled): may be retained indefinitely to manage discussions and moderation
Account/profile information: retained while your account remains active (and for a reasonable period after, as needed)
Orders and transaction records: retained for accounting, tax, and dispute-resolution requirements
Course progress/completion records: retained to support learners and verify completion/certificates
13) Your Rights & Choices
Depending on your jurisdiction, you may have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information (subject to legal/administrative limits)
Request a copy/export of your information
Withdraw consent where processing is based on consent (e.g., marketing emails)
To request any of the above, contact: support@stillpointacademy.com
We may need to verify your identity before fulfilling requests.
14) Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, but we work to maintain secure systems and limit access to authorized personnel.
15) International Visitors
If you access the Site from outside Canada, your information may be processed in Canada or other locations where our service providers operate. By using the Site, you consent to this processing where permitted by law.
16) Children’s Privacy
Our Site and services are not intended for children under the age of 13 (or the age defined by local law). We do not knowingly collect personal information from children. If you believe a child has provided us personal data, contact us to request deletion.
17) Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.
18) Contact
Still Point Academy
Website: stillpointacademy.com
Email: support@stillpointacademy.com